Hands and Eyes
Our teams are here to help you
Thanks to our on-site services, distance is no longer an obstacle: you can host your equipment at the site best suited to your needs, without worrying about its geographical proximity, as our teams carry out the physical work on your behalf on site.
No need to travel: our on-site technicians carry out physical maintenance on your hosted equipment for you. Reboots, connections, component replacements, stock-taking… your on-site operations are taken care of, 24 hours a day.
Your hands on site, without having to travel
When your equipment is hosted in our data centres, certain operations require physical intervention. Rather than mobilising your teams and sending them out, our on-site technicians will carry out the work for you, at your request.
This on-site support service saves you valuable time: you manage your infrastructure remotely, whilst we handle the manual tasks directly in the rack. This responsiveness is particularly valuable for your teams’ remote sites or in the event of an emergency.
Our services
On-site workspaces
As work on your equipment sometimes requires you to be present, our data centres provide you with fully-fledged workspaces. Your technical teams have all the comforts they need to carry out their work in the best possible conditions, without any constraints.
Fully-equipped co-working spaces
Offices available on-site, with Wi-Fi, comfortable workspaces and meeting rooms for your technical sessions or team meetings.
All the amenities
Café, toilets and break areas: your staff can work on-site in an environment designed to accommodate them, whether for the duration of a job or a whole day.
Warehousing and delivery management
Managing equipment remotely also involves receiving, storing and handling it. Our data centres take care of all these logistical tasks for you.
Secure storage areas
Access dedicated spaces to store your spare equipment, spare parts or equipment awaiting installation, securely and in the immediate vicinity of your racks.
Delivery management
Our teams receive your parcels and equipment in your absence, store them, and then make them available or install them in the rack according to your instructions.
Your deliveries are handled from start to finish, without you having to make a trip.
Frequently Asked Questions
What is smart hands?
This is a hands-on service carried out by our technicians on your hosted equipment, at your request. It saves you from having to travel for tasks that require an on-site presence, such as a reboot, a connection or the replacement of a component.
How do I request assistance?
Please submit your request to our teams, specifying the task to be carried out. Our technicians will then work on your equipment in accordance with your instructions and keep you informed of the progress.
Are emergency call-outs available?
Yes. Our teams are on site and can respond quickly, including in the event of an incident, to carry out initial actions on your equipment.
Who supplies the spare parts?
For component replacements, you supply the parts. Our technicians will handle the physical work and carry out the replacement within the rack.
Are my interactions logged?
Yes. Every service call is carried out in accordance with your instructions and is monitored, ensuring full traceability of the work carried out on your equipment.
Need some extra hands on site?
Please tell us what support you need: our teams will take over directly at our datacenters.